PLEN
Sign in Book a demo
FeaturesHow it worksPricingCordos LiteBlog
Sign inPolski
Modern logistics is a battle against information noise • Avg. response time 42s (−73% vs email)

Freight & Logistics Operations in Full Control

Cord OS brings messages from WhatsApp, SMS, Slack, Teams, Telegram and email into one unified inbox —
grouping them into structured cases, matching SOP playbooks and ensuring no topic goes unanswered.

Book a free demo
John S. — driver TRK-992
“Boss, they don't have me in the system at Duisburg. Been standing at dock 2 for 40 minutes. What should I do?”
Recognized driver TRK-992 report and matched procedure: SOP-12 — Missing delivery notice at receiver (AI confidence: 98.4%). Linked CMR 2026/04/UX445.
Case #C-7741 · SOP-12 — Missing delivery notice at receiver
AI Copilot drafted a WhatsApp reply for the driver. Operator approval required (Human-in-the-loop):
AI Copilot Suggestion · SOP Procedure Human-in-the-loop
“Hi John. I've added you to the Duisburg system (CMR 2026/04/UX445). Move to dock 4 — the dispatcher knows you're coming. ETA 10 min. Good luck!”
SOP-12 · Missing delivery notice (#C-7741) 98.4% AI
Channel & sender WhatsApp · John S. (TRK-992)
Matched procedure SOP-12 (AI confidence: 98.4%)
Avg. response time 42s (−73% vs email)
Approve & send WhatsApp reply
AI Copilot
+ Edit reply or add internal note for: John S. — driver TRK-992

From chaos to precise decisions. AI assists, humans decide.

Instead of hunting for updates across Outlook, WhatsApp groups, spreadsheets and phone calls, your team works in one structured case stream. AI recognizes the issue, attaches the right SOP playbook and drafts a ready-to-send reply — while the operator approves it with a single click, cutting resolution time from 3 hours to 15 minutes.

Built for Peak Performance in Logistics

Cord OS is more than a helpdesk. It is a complete operating system for road freight, ocean forwarding and warehouse logistics that connects omnichannel communication with your company's SOPs.

Communication Hub — Omnichannel Inbox
WhatsApp Business API, Email, SMS, Slack, Teams and Telegram in one stream. Automatically groups messages into case threads around an order or container.
Case Inbox · Omnichannel New request
Grouping WhatsApp, Email and SMS messages into a single case thread.
inbox.cordos.pl · WhatsApp + Email + SMS
Dispatcher
SOP Playbooks Matched at 98.4%
Digital step-by-step checklists assigned to case types (missing delivery notice, unloading delay, cargo claim, collections). Edit them without IT.
SOP Playbook Library · Avg. response time: 42s SOP-12 · 98.4%
SOP-12 Missing notice ▾ Resolved (12m 04s) ✓
SOP-02 Status
SOP-12 Awizacja
SOP-21 Reklamacja
Dispatcher
Historical Context & Knowledge Base
AI builds context and searches your knowledge base for similar past cases. Your team immediately sees proven resolutions and ready reply templates.
Similar case #4492 (missing delivery notice in Hamburg) was resolved in 12m 04s by booking a new slot at 16:00.
“Cord OS is the most interesting system I have seen in over a year.” — Alona, AIR&ROAD Service
Matched procedure from Knowledge Base SOP-LOG-044 · 98.4%
Case Management & Full Audit Log
Every case has its own status, owner and history. AI prepares a suggested reply, and operator approval is recorded in the GDPR-compliant Audit Log.
1. Issue detected (WhatsApp)…
2. Matched SOP-12 playbook…
3. AI Copilot draft ready…
4. Approved (GDPR Audit Log) ✓
Pricing tailored to your scale
For small transport companies we built self-service Cordos Lite (first month 0 PLN). For larger logistics teams we deploy full Cord OS with a 30-day pilot.
Net prices · B2B VAT invoice · No hidden fees
Cordos Lite1st month free
500 PLN net / mo.
First month 0 PLN · cancel any time
Start for free

Included:

  • Orders, drivers, vehicles and invoices in one place
  • Deadline alerts
  • AI chat via the Claude connector (MCP)
  • Roles and permissions for staff
  • Database isolation (RLS)
  • Instant start, no rollout
Cord OS · TSL Platform30-day pilot
Custom pricing
Based on users, channels & deployment · Quote in 24h
Book a free demo

Everything in Cordos Lite, plus:

  • Omnichannel Inbox: WhatsApp Business API, email, SMS, Slack, Teams
  • Unlimited SOP playbooks and Knowledge Base
  • AI Copilot with human approval (98.4%)
  • Full Case Management and SLA
  • REST API integration with your TMS
  • Bank-grade encryption, Audit Log and account manager
  • Rollout in 2–5 business days
Target team & setup time
Small carriers (instant start)
Freight forwarders & logistics (2–5 days)
Orders, drivers, vehicles, invoices & deadline alerts
Included
Included + REST API TMS integration
AI Chat via Claude connector (MCP) & role permissions
Included
Included + full Case Management & SLA
Omnichannel Inbox (WhatsApp Business API, Email, SMS, Slack, Teams)
—
All channels in one unified view
SOP Playbook Library & AI Copilot (Human-in-the-loop, 98.4%)
—
Unlimited SOP playbooks + Knowledge Base
GDPR security, data isolation, Audit Log & dedicated support
Database isolation (RLS)
Bank-grade encryption, Audit Log + manager

Logistics & TSL Operations Insights

Automation, AI in logistics, SOP playbooks and omnichannel communication — practical insights for transport and freight forwarding companies.

Explore the blog (160+ articles)
Fleet & Automotive 7 min

Polish Truck Fleet 2026: Registrations Up 26%, Average Age Still 13.3 Years

New heavy truck registrations in Poland rose +26% in H1 2026. Yet the average fleet age remains 13.3 years — about 4 years older than in Germany and France.

October 18, 2026 Read article →
TSL · Market 8 min

Over 1,100 German Highway Roadworks at Once: What It Means for Polish Carriers

ADAC counts over 1,100 active highway construction sites in Germany. We break down which transit corridors are bottlenecked and how much delays cost.

October 18, 2026 Read article →
TSL · GDPR 8 min

Meeting Transcript Leak: When a Freight Forwarder Must Notify the Data Protection Authority

A leaked call transcript can trigger a GDPR breach. When you must report within 72 hours and when an internal register entry is sufficient.

October 14, 2026 Read article →

Frequently Asked Questions

Everything you need to know about how Cord OS works, security and deployment in your logistics company.

No, Cord OS works alongside your TMS. Cord OS handles the communication, case management, and procedure layer that usually lives across emails, WhatsApp, and employees' heads. We integrate with popular TMS systems via REST API and Webhooks to exchange order data.
We currently support WhatsApp (Business API), Email (IMAP/SMTP), SMS, Slack, Microsoft Teams, and Telegram. All messages flow into one shared view for your operations team.
Not by default. Cord OS uses a “Human-in-the-loop” model. AI drafts a response or suggests next steps based on your SOPs, and an operator clicks “Approve & send” or edits the action. You can, however, enable automatic responses for simple, repetitive queries (such as shipment status).
Basic setup and channel connection typically take 2 to 5 business days. A full rollout — including digitizing your SOPs and building the knowledge base — takes 2 to 4 weeks depending on company size. We also offer a free 30-day pilot.
Yes. We use bank-grade encryption, and your operational data and company knowledge are isolated. We never use your data to train public AI models. Every AI and human action is recorded in a full Audit Log and we are fully GDPR compliant.

Time for Cord OS

Join logistics leaders who eliminated operational chaos and cut case resolution time from 3 hours to 15 minutes.

Book a free demo