Cord OS — freight ops
under full control.

Modern logistics is a fight against information noise.

collects messages from messengers, email inboxes, and SMS into one interface — groups them into case threads and ensures no topic goes unanswered.

Case Inbox · Cord OS
6 active
Click a case on the left — this is a live demo, not a screenshot
Introduction

Meet Cord OS.

Core capabilities

Built for
maximum efficiency.

is more than a helpdesk. It's a complete operating system that connects communication with your company's procedures.

Communication Hub

WhatsApp, SMS, Email, Slack, and Teams in one intelligent stream. The system auto-detects priorities and assigns cases to the right people.

WhatsAppEmailSlackTeams
WhatsApp
Driver: Running late...
Email
Delivery notice: TRK-992
Teams
Warehouse: Ready

Case Management

Turn chaos into concrete tasks. Every case has its own status, history, and owner.

C-102 In progress
C-103 Resolved
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"Cord OS is the most interesting system I've seen in over a year."
Alona
AIR&ROAD Service
How AI helps in practice

From chaos to
precise decisions.

Issue Detection

AI analyses the incoming message and automatically categorises the case.

Procedure Matching

The system attaches the right operational procedure (SOP) to the ticket.

Summary & Knowledge

AI builds context and searches the knowledge base for similar past cases.

Decision & Action

The team receives ready-made reply options and suggested operational steps.

Measurable Impact

3h → 15 minutes. Measurably.

Industry use cases

Built for
freight & logistics.

Road Freight

Problem

Hundreds of messages from drivers on WhatsApp and SMS, lost delivery notices, and dock problems.

Cord OS Solution

Cord OS aggregates all channels, auto-detects unloading issues, and surfaces the right corrective procedure.

Ocean Freight

Problem

Email chaos with carriers, agents, and clients. Difficulty tracking container status.

Cord OS Solution

The system groups communication around container/BL numbers, creating a clear case history accessible to the entire team.

Warehouse Logistics

Problem

Documentation errors at goods receipt and no quick escalation path to the office.

Cord OS Solution

Warehouse staff report discrepancies via a simple interface, and AI instantly notifies the right freight forwarder.

Security & Control

AI assists,
you decide.

Cord OS is a Human-in-the-loop system. AI never makes critical decisions on its own — it provides data and suggestions, but final approval belongs to your team.

Full Control

Every AI response must be approved by an operator.

Data Is Safe

Your company knowledge is not used to train public models.

GDPR Compliant

System designed to meet rigorous data protection standards.

Full Audit Log

Every AI and human action is logged and fully traceable.

AI Monitoring System
Active
AI Suggestion

"Discrepancy detected in the delivery notice. Suggesting to email the client requesting a correction."

Human Verification Required
FAQ

Frequently Asked Questions

No, Cord OS works alongside your TMS. Cord OS handles the communication, case management, and procedures layer that typically lives in emails, WhatsApp chats, or people's heads. We can integrate with popular TMS systems to exchange order data.